Build, Buy, or Partner: A Manager’s Guide to meeting new requirements and delivering new capabilities in the SaaS world
This is a guest post by Senthil Venkatachalam, a Subject Matter Expert in product management, managed services, and cybersecurity solutions. The rapidly emerging and evolving cloud-solutions landscape is dramatically changing the Information Technology business. Shrink-wrapped software is no longer bundled into a CD or DVD and shipped to a customer for installation within the data centers. Software developers must now learn IT hosting, operations and cybersecurity engineering. As businesses try and make sense of these changes, Business and technical managers are often faced with a trilemma [1] when trying to satisfy changing customer demand and preferences: Should we develop the new services ourselves (build), integrate with an existing solution in the market (partner), or buy a company/department/group to get this capability (buy)? You can see where I am going with this; it is a classic product management decision that affects most technology products and solutions. It is also a strategic