Compliance Engagement Manager

We are a fast growing cloud security and compliance services partner with an exciting set of solutions in the security and operations management space. We were ranked #136 in the INC 500 and #26 in the Top 100 Cloud Managed Services Providers and are continuing to aggressively grow our FedRAMP, FISMA and CMMC compliance cloud solutions practice. We provide cloud migration, cloud managed services and managed security services for US Federal and DOD Agencies.

To support our continued growth, we are looking to add an accomplished professional to provide strong program and project management support for our FedRAMP, FISMA and CMMC compliance solutions. If you are a talented project manager with hands-on experience with managing and delivering compliance, cloud or infrastructure projects, we’d love to hear from you. We are looking someone with the proven ability to lead projects, manage client requirements, and strong communications skills. If you are interested in growing in the cybersecurity, compliance and cloud space, then definitely apply here.

Compliance Engagement Manager Job Tasks:

• Serve as the main owner and customer POC for cybersecurity compliance engagements from a customer relationship management perspective and service delivery perspective alike.
• Translate SOW “Services in Scope” and commitments for project-centric engagements into trackable project schedule complete with milestones, timelines, and task assignments.
• Translate SOW “Services in Scope” and SLAs for maintenance (SecOps or ConMon) projects into trackable project tasks.
• Complete project initiation activities, after being assigned to a project and participating in a handoff meeting with sales, including but not limited to:
  • Establishing pre-kickoff communications with the customer’s POC
  • Scheduling the kickoff meeting and tracking replies/updating to ensure adequate representation
  • Collaborating with service delivery, engineering, compliance, sales, and any other internal stakeholders to establish initial project schedule (Notional presentation schedule and a full-fledged SmartSheet project schedule)
  • Creating a project task tracking log in SmartSheet (RACID log)
  • Creating and presenting customer-facing kickoff decks during the kickoff meeting (based on the SOW and collaboration with delivery and engineering teams)
  • Defining key internal and customer stakeholders – recorded in SmartSheet (FedRAMP required)
  • Setting up internal and external BOX repositories for information sharing
  • Establishing internal and external Slack channels for communication
  • Scheduling recurring engagement tracking meeting(s) as appropriate
• Ensure teams are adhering to each specific customer’s documented processes, procedures, and SSP controls implementations.
• Maintain engagement and/or project status for all efforts.
• Guide ongoing SecOps and continuous monitoring (ConMon) activities and serving as the primary POC for the customer. This means being accountable for (not necessarily responsible for) all required daily, weekly, monthly, quarterly, and annual reporting – making sure they happen in alignment with compliance standards (typically FedRAMP) as well as in alignment with any customer agreements and Authorizing Official (AO), FedRAMP PMO, or 3PAO requirements.
• Coordinate assessments including initial ATO assessments, RAR assessment, Annual re-assessments, and Significant Change assessments.
• At a minimum, providing each customer a monthly status report with: engagement status, things accomplished, pending tasks, and risks being tracked.
• Elicit customer feedback on a scheduled basis to ensure a positive Net Promotor Score (NPS) or Customer Satisfaction (CSAT) score.
• Identify and remove barriers or coordinate support for engagement team members to ensure they are able to excel at their jobs (including analysts, engineers, compliance advisors, etc.)
• Identify any pending resource needs to ensure the engagement is continually adequately and appropriately resourced.
• Provide proactive guidance to customers by intently listening to their feedback, interpreting their needs, sensing their frustrations.
• Responsible for fully understanding the customer, their customers, their definition of success related to our services, their short and long-term plans with regard to their relationship with stackArmor, and the regulatory directives impacting their success to name a few – with a key objective of being PROACTIVE in how we manage our customer relationships.
• Responsible for tracking all licenses for tools used in engagements to ensure there is never a lapse in access to critical tools and technologies (in coordination with stackArmor’s licensing resource).

Key Skills:

• Familiarity and experience with management of one or more of the following: FedRAMP, StateRAMP, DOD DISA IL levels, NIST 800-53, or FISMA implementation projects.
• Familiarity with FedRAMP and or DISA DOD IL-level baselines controls and NIST 800-53 control families.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with customers and internal stakeholders.
• Strong project management skills.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.